Responsible Gambling at Aureon

At Aureon, available at aureon777.co.uk, we are dedicated to ensuring that your gaming experience is safe, fun, and responsible. We understand that gambling is a form of entertainment, but also recognise the potential risks involved. Our commitment is to provide a secure environment where players can enjoy their favourite games while maintaining full control over their gambling activities.

Our Commitment to Responsible Gambling

Gambling should always be a recreational activity. We adhere strictly to the UK Gambling Commission’s regulations and guidelines, aiming to protect all players from gambling-related harm. We provide a range of tools and support services designed to help you manage your play responsibly and to recognise when you may need assistance.

Tools to Help You Stay in Control

To support you in maintaining healthy gambling habits, Aureon offers the following responsible gambling features:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
• Wager and Loss Limits: Define maximum amounts you can bet or lose within a given period.
• Session Time Limits: Restrict the length of your gaming sessions to avoid excessive play.
• Reality Checks: Receive timely reminders about the duration of your play and your spending.
• Self-Exclusion: Temporarily suspend your account for a minimum of 24 hours up to six months or longer, depending on your needs.
• Permanent Account Closure: If you decide that you no longer wish to gamble with us, you can request permanent closure of your account at any time.

These tools are designed to empower you to play within your means and maintain control over your gambling behaviour.

Recognising Signs of Problem Gambling

It is important to be aware of signs that may indicate gambling is becoming problematic. Consider the following questions:

• Do you gamble to try to recover losses or to make money?
• Have you borrowed money or sold possessions to fund gambling?
• Are you spending more time or money on gambling than you planned?
• Has gambling affected your relationships, work, or daily responsibilities?
• Are you feeling restless or irritable when not gambling?
• Do you use money intended for essentials such as bills, rent, or food to gamble?
• Are your thoughts frequently occupied by gambling or planning your next bet?

If you answer “yes” to any of these, it may be a sign of gambling-related harm. We encourage you to take action early and seek support.

Best Practices for Safe Gambling

To help you maintain a balanced and responsible approach to gambling, we recommend the following:

1. Set a budget before you start playing and never exceed it.
2. Treat gambling as a form of entertainment, not a way to make money.
3. Never gamble with money you cannot afford to lose.
4. Avoid chasing losses or trying to win back money you have lost.
5. Take regular breaks and avoid long sessions of continuous play.
6. Do not gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
7. Keep a healthy balance between gambling and other hobbies or social activities.
8. Use the responsible gambling tools available on our platform to manage your play.

Self-Assessment and Support Services

If you are unsure about your gambling behaviour, we encourage you to complete our self-assessment quiz available on our website. This confidential tool can help you evaluate your habits and identify any potential issues.

Our dedicated Responsible Gambling Team is available to provide confidential advice and support. You can contact them via email at [email protected] or through our Live Chat service.

Taking a Break or Closing Your Account

Should you feel the need to step back from gambling, we offer flexible options:

• Temporary Self-Exclusion: Suspend your account for a period ranging from 24 hours up to six months or more.
• Permanent Account Closure: Request permanent closure of your account if you decide to stop gambling permanently.

Before closing your account, please ensure you withdraw any remaining funds. If your account was closed for reasons other than gambling-related harm, you may apply for reactivation, subject to a thorough review by our Responsible Gambling Department.

Protecting Minors and Vulnerable Persons

Aureon strictly prohibits individuals under the age of 18 from registering or participating in any gambling activities on our platform. We employ robust age verification procedures to enforce this policy in compliance with the UK Gambling Commission’s requirements.

To help protect minors, we recommend that parents and guardians use parental control software such as Net Nanny or Qustodio. Additionally, we advise safeguarding your account credentials and never sharing your login details.

For further information on protecting children online, please visit the Better Internet for Kids website.

External Support Organisations

If you or someone you know is experiencing difficulties related to gambling, professional help is available. We recommend contacting the following UK-based organisations:

• GamCare – Provides confidential support and counselling for problem gamblers.
• BeGambleAware – Offers information, advice, and self-exclusion tools.
• Gamblers Anonymous UK – A fellowship of individuals who share their experience and support.
• National Gambling Helpline – Free, confidential support available 24/7 on 0808 8020 133.

We also encourage the use of blocking software such as BetBlocker to restrict access to gambling sites.

Legal and Regulatory Compliance

Aureon operates under the strict licensing and regulatory oversight of the UK Gambling Commission. We comply fully with the UK Gambling Act 2005 and subsequent amendments, ensuring fair play, transparency, and player protection at all times.

Our policies are regularly reviewed and updated to reflect the latest legal requirements and best practices in responsible gambling.

Contact Us

If you have any questions or concerns about responsible gambling, please do not hesitate to contact our Responsible Gambling Team at [email protected] or reach out via Live Chat on our website. We are here to support you in maintaining a safe and enjoyable gaming experience.

Remember: Gambling should always be fun and under your control. Play responsibly, stay informed, and seek help whenever you need it.